The following policies are only applicable to retail products or retail services offered directly through Fibulas. If you work with a third party distributor or sales representative, please check with them regarding their related policies.

Payment

Payment methods on our website include credit cards via Paypal; these include Visa, MasterCard, American Express, and Discover. If you are having difficulty completing a purchase with our systems, or interested in placing a bulk order, please contact our customer service department at david.mark@fibulas.com.

All transactions are processed through Paypal on a secure server. Fibulas does not receive credit card information, and we will never share customer information without preauthorized consent to parties outside of our firm, such as marketing organizations and data brokers. Once the transaction has been completed, we will receive an order request and our order processing team will be shipping your order to you right away. If we have a question, we will contact you through the information you leave to us in the order. We reserve the right to refuse to service any account that we consider fraudulent to our business at any time, with or without notice.

Price Disclaimer

Prices are subject to change at any time. We reserve the right to refuse any orders that have incorrect pricing on our website or in print. If you see any potential errors on our website or print materials, please contact us at shirley.pan@fibulas.com.

On the other hand, due to our manufacturing and inventory capacity, some items may be limited in stock. We will contact you if there are any issues with your orders. We appreciate your patience and your assistance.

Warranties

Fibulas will honor all equipment warranties with the manufacturer according to their terms and conditions. If you receive any defect products, or have quality issues, please write an email with detailed information to shirley.pan@fibulas.com.

Shipping

Once orders are shipped, we will send order tracking information via email. All orders are shipped based on product inventory and availability. In the event products are not available to ship immediately, the customer will be contacted by us. All shipments are either shipped or drop shipped by our authorized carrier.

Returns and Refunds

We are committed to providing quality products. If you are not completely satisfied, please contact us within 30 days of your purchase to obtain a Return Authorization. We will issue a refund after an internal return examination, normally within 10 workdays after we received the items from you. If we decide your return is not qualified for a refund, we will contact you and inform you the reasons.

Items that are non-refundable and non-eligible for return include special orders, custom products, and expired products.  All returns are subject to a 10% restocking fee (minimum charge is $10.00), and you will be responsible for the shipping costs.